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FAQs
What is Og Money?
What is Og Money?
Og Money is your one-stop destination for digital vouchers and gift cards — covering gaming, entertainment, shopping, and lifestyle categories. You can easily browse, buy, and receive your favorite digital products instantly and securely.
Do I need an account to shop on Og Money?
Do I need an account to shop on Og Money?
No, you can shop as a guest and receive your voucher instantly by SMS and on the confirmation page.
However, creating an account is quick and secure — it allows you to track your orders, view your purchase history, and enjoy a faster checkout experience for future purchases.
How do I create an Og Money account?
How do I create an Og Money account?
Creating an account is quick and easy.
Click Sign Up on the top-right corner of the website, enter your details, and verify your mobile number.
Once done, you can track your orders, view your history, and enjoy faster checkout.
How do I buy a digital voucher?
How do I buy a digital voucher?
1. Browse the website and select your preferred category (Gaming, Entertainment, Shopping, etc.).
2. Choose the brand and denomination.
3. Add it to your cart and proceed to checkout.
4. Select your payment method and confirm the purchase.
You’ll instantly receive your voucher code via SMS and on the orders section.
What payment methods are accepted?
What payment methods are accepted?
You can complete your purchase using only KNET cards for now. However, we are working on providing more payment options soon.
How will I receive my digital voucher?
How will I receive my digital voucher?
Your voucher code will appear instantly in the orders section and will also be sent by SMS.
I didn’t receive my voucher. What should I do?
I didn’t receive my voucher. What should I do?
If your purchase was successful but you haven’t received your code, contact our Customer Care team on 1811141. Please provide your order number and payment details for faster assistance.
What if my payment fails?
What if my payment fails?
If your payment is deducted but the transaction fails, don’t worry.
Please contact our Customer Care on 1811141 or email engage@oneglobal.com with your payment details and order number for assistance.
Can I request a refund or replacement?
Can I request a refund or replacement?
Digital vouchers and gift cards are non-refundable once delivered, as each code is unique and activated instantly.
If you experience an issue with a specific code, please contact our support team for verification.
Is shopping on Og Money secure?
Is shopping on Og Money secure?
Absolutely. All transactions on Og Money are encrypted and processed through secure payment gateways that comply with the highest international security standards.
What are Og Money Gift Cards?
What are Og Money Gift Cards?
Og Money Gift Cards are the perfect way to send a thoughtful digital gift. Simply choose a design and the card value, and your recipient will instantly receive a digital voucher they can use directly. It’s an easy, secure, and fully digital way to share joy.
How can I contact Og Money support?
How can I contact Og Money support?
For any assistance, you can call 1811141 or email engage@oneglobal.com.
Our team will be happy to help.